Effective date: 01/08/2023

These Terms and Conditions apply to services provided by:

D4You Medicals Ltd
Trading as D4You Clinic and D4You Driver Medicals
78 Churchgate
Stockport
Manchester
United Kingdom
SK1 1YJ

Email: admin@d4youclinic.co.uk
Website: https://www.d4youclinic.co.uk

From 10/06/2026, services are provided by D4You Medicals Ltd, trading as D4You Clinic and D4You Driver Medicals.

In these Terms and Conditions, D4You Medicals Ltd may be referred to as D4You Clinic, D4You Driver Medicals, we, us or our.

These Terms and Conditions apply to all services provided by D4You Medicals Ltd, including but not limited to:

Driver medicals.

HGV, PCV, bus and council taxi medicals.

Airside driver medicals.

Safety-critical medicals.

Plant, forklift, crane, working at height or similar occupational medicals.

Audiometry.

Spirometry.

Drug and alcohol testing.

Occupational health assessments.

Pre-employment assessments.

Fitness-to-work assessments.

Return-to-work or sickness absence assessments.

Medical certificates, forms and reports.

Any other medical, occupational health or certificate-based service provided by D4You Medicals Ltd.

Different services may have different requirements. Clients are responsible for reading all booking information, appointment confirmation emails and service-specific instructions before attending.

These terms apply where an individual books directly with D4You Medicals Ltd for themselves.

By making a booking, paying a deposit, attending an appointment or using our services, you agree to these Terms and Conditions.

For individual bookings, a deposit may be required to secure the appointment.

The remaining balance, where applicable, must be paid in accordance with the instructions provided at the time of booking or before the medical assessment is completed.

A booking is not confirmed until the required deposit or payment has been received.

Individual appointments may be cancelled or rescheduled free of charge up to 24 hours before the appointment date and time.

For example, if your appointment is booked for 2 January at 9:00am, you may cancel or reschedule free of charge any time before 1 January at 9:00am.

If an individual appointment is cancelled or rescheduled within 24 hours of the appointment time, the deposit or booking fee may be retained.

We aim to be flexible where possible. However, repeated rescheduling affects appointment availability and clinic capacity.

Individual appointments may be rescheduled twice.

On the third appointment, if the client reschedules again, cancels late or fails to attend, the deposit or booking fee will be retained.

Clients must arrive on time for their appointment.

If you arrive more than 10 minutes late, we may not be able to complete the appointment and the full fee may remain payable.

This is because many assessments require sufficient time to review medical history, complete examination requirements, review documents and complete the relevant form, certificate or report safely.

If an individual client does not attend their appointment and has not cancelled or rescheduled in accordance with these Terms and Conditions, the deposit or booking fee may be retained.

A new appointment may need to be booked and a further deposit or payment may be required.

Clients must bring all required items to the appointment.

This may include, depending on the service:

Photographic identification.

The medical form that needs to be completed.

Glasses, contact lenses or optical prescription, if used.

A list of current medications.

Relevant medical letters.

GP summary or medical summary, where relevant.

Specialist letters or clinic letters, where relevant.

Full medical records, where required for the assessment.

Any documents requested in the booking confirmation email.

If you have a complex medical history, chronic medical conditions, specialist involvement, recent hospital care, recent surgery, significant medication changes or symptoms relevant to the assessment, you may be required to bring a GP summary, specialist letter or relevant medical evidence.

If required information is not provided, we may not be able to complete the assessment, form, certificate or report. In these circumstances, a refund may not be due once the appointment has started or where clinic time has been reserved and used.

For council taxi medicals, clients must bring the correct medical form required by their licensing authority or local council.

Some councils may require the doctor to review medical records, a GP summary, relevant medical letters or other medical evidence before completing the taxi medical form.

It is the client’s responsibility to check their local council’s requirements before booking and to bring all required documents to the appointment.

Where medical records, a GP summary or supporting medical evidence are required and are not provided, we may be unable to complete the medical form. The appointment may need to be rebooked once the required information is available.

For the avoidance of doubt, the NHS App may not be accepted as a full medical record or as sufficient evidence for every council. Requirements vary between councils, and the client is responsible for checking this in advance.

The medical assessment requires clear communication between the doctor or clinician and the client.

If there is a language barrier, hearing difficulty, communication difficulty or any other issue that may prevent safe and accurate communication, it is the client’s responsibility to inform us in advance and to arrange an appropriate translator or communication support.

We may be unable to complete an appointment where there is limited communication possible between the clinician and the client.

If a translator is required and is not provided, the appointment may not be completed and the fee or deposit may remain payable.

D4You Medicals Ltd does not work for the DVLA, any local council, licensing authority, airport authority, employer or regulatory body unless this is expressly agreed in writing.

We cannot guarantee that any individual will pass a medical assessment.

We cannot guarantee that a certificate will be issued.

We cannot guarantee that a licensing authority, employer, regulator, airport authority, DVLA, local council or other body will accept, approve or act on a medical form, certificate or report.

The fee paid is for the medical assessment and associated professional time. It is not a payment for a guaranteed outcome.

If the client meets the relevant medical standard, a certificate, form or report may be completed where appropriate.

If the client does not meet the relevant medical standard, or if further information is required, a certificate may not be issued.

Once the medical assessment has been completed, the fee will not be refunded solely because the client does not meet the relevant standard or because a certificate, licence, approval or other outcome is not granted.

Some clients may require further information, medical evidence, GP input, specialist input, optician assessment, tests or investigations before fitness can be confirmed.

This may include, but is not limited to:

Optician review.

GP medical summary or full records.

Specialist letters.

Cardiology reports or investigations.

Diabetes review information.

Neurology, psychiatry, respiratory, sleep, ophthalmology or other specialist information.

Further workplace, licensing or regulatory evidence.

Any additional tests, investigations, reports or appointments required are the responsibility of the client unless otherwise agreed in writing.

D4You Medicals Ltd is not responsible for the cost of additional investigations, GP letters, optician assessments, specialist reports, DVLA requests, local council requests or other third-party requirements.

As part of some medical assessments, vision may be tested to assess whether the client meets the required standard for the assessment being undertaken.

This is not a full optician assessment.

We do not provide full eye examinations, retinal examination, OCT scans, diagnosis of eye conditions, treatment of eye conditions or specialist ophthalmology assessment.

If you have eye symptoms, an eye condition, reduced vision, concerns about your eyesight or require a more detailed assessment, you should arrange an appointment with an optician or appropriate eye specialist.

If you do not meet the required vision standard, or if further optician input is required, we may be unable to complete the relevant section of the form or issue a certificate until appropriate evidence is provided.

D4You Medicals Ltd provides medical assessments, occupational health assessments, driver medicals, certificates, reports and related services.

We do not provide an NHS GP service or ongoing private GP service.

We do not provide routine diagnosis, prescribing, treatment, investigation, chronic disease management, monitoring, follow-up care or emergency care.

If a medical condition, symptom or concern is identified during an assessment, you may be advised to contact your GP, NHS 111, an urgent treatment centre, emergency services or an appropriate specialist depending on the nature and urgency of the issue.

For ongoing medical care, diagnosis, prescriptions, investigations or management of medical conditions, you must contact your own GP or appropriate healthcare provider.

In an emergency, you should call 999 or attend an emergency department.

Doctors and clinicians must work within the limits of their competence.

If, during an assessment, the clinician considers that the case is outside their competence, requires specialist input, requires further evidence, is not covered by clear guidance, or cannot be safely completed on the information available, the clinician may decline to complete the assessment, form, certificate or report.

In such cases, the client may be advised to seek GP input, specialist input, DVLA input, licensing authority input, employer input or another appropriate medical opinion.

Where the assessment cannot proceed because it is outside the clinician’s competence or requires specialist input, we will act reasonably in deciding whether any fee is payable, partially payable or refundable, taking into account the work already completed, appointment time used and circumstances of the case.

Clients must answer all medical questions honestly and fully.

Clients must disclose all relevant medical information, including but not limited to:

Current symptoms.

Past symptoms relevant to the assessment.

Diagnosed medical conditions.

Medication.

Side effects of medication.

Operations.

Hospital attendance.

Specialist involvement.

Mental health history where relevant.

Alcohol or drug use where relevant.

Driving incidents or licensing issues where relevant.

Any other information relevant to the assessment.

The outcome of the assessment depends on the accuracy and completeness of the information provided.

If information is withheld, incomplete, inaccurate or misleading, any certificate, form, report or fitness outcome may be invalid.

Withholding relevant medical information in order to obtain certification, employment approval, licence approval or a fitness outcome may have serious consequences and may be reported where appropriate or required by law.

If a client is issued a certificate, form or fitness outcome and later develops new symptoms, a new medical condition, a change in medication, a deterioration in health or any other change relevant to the original assessment, it is the client’s responsibility to seek further medical advice and, where appropriate, book a new medical assessment.

This applies even if the certificate is still in date.

D4You Medicals Ltd cannot be responsible for loss, damage, injury, employment consequences, licensing consequences or other outcomes arising from a change in the client’s health after the assessment or after a certificate has been issued.

D4You Medicals Ltd is not responsible for parking fines, congestion charges, ULEZ charges, travel costs, taxi costs, loss of earnings, childcare costs, accommodation costs or other expenses incurred before, during or after an appointment.

Clients are responsible for allowing enough time to travel, park, attend the appointment and bring all required documents.

These terms apply where a company, employer, organisation, agency, contractor, public body or other business client books services with D4You Medicals Ltd.

Company bookings may also be governed by a separate contract, service agreement, purchase order, written quotation, onboarding document or email agreement.

Where a separate signed contract or written agreement exists, the terms of that contract will apply to cancellation, rescheduling, payment and service-specific arrangements unless otherwise stated.

For company bookings, cancellation, rebooking, rescheduling and non-attendance terms should be read in conjunction with the specific contract or agreement signed by the company.

Where a signed contract exists, the company should refer to that contract for the applicable cancellation, rebooking, rescheduling and non-attendance policy.

If there is any inconsistency between these general Terms and Conditions and a signed company contract, the signed company contract will usually take priority for the services covered by that contract.

Unless otherwise stated in the signed company contract, D4You Medicals Ltd may allow companies to cancel or reschedule appointments up to 24 hours before the appointment time.

However, where more than 20% of appointments booked by a company are cancelled or rescheduled within 72 hours of the appointment time during any 28-day period, D4You Medicals Ltd may apply a 72-hour cancellation and rescheduling policy going forward.

This means that cancellations or rescheduling requests may need to be made at least 72 hours before the appointment time to avoid a charge.

This fair use policy is intended to protect clinic capacity, clinician time and appointment availability.

For company bookings, non-attendance, late cancellation and late rescheduling charges will be handled in accordance with the contract or agreement signed by the company.

Where the contract states that the full fee is payable for late cancellations, late rescheduling or non-attendance, the company will remain liable for the relevant fee.

Unless otherwise agreed in writing, company invoices must be paid within 30 days of the date stated on the invoice.

D4You Medicals Ltd may pause further bookings, withhold non-urgent administrative support or require payment in advance if invoices remain unpaid.

Any queries about an invoice should be raised promptly by emailing admin@d4youclinic.co.uk.

Where a company books an appointment on behalf of an employee, worker, contractor, candidate or other individual, the company is responsible for ensuring that the individual is given all relevant appointment information.

This includes:

Appointment date, time and location.

Required documents and forms.

Requirement to bring glasses, medication list, GP summary, specialist letters or full records where needed.

The purpose of the assessment.

A link to these Terms and Conditions.

A link to the Privacy Policy.

Any service-specific instructions.

Any translator or communication support requirements.

The company must ensure that the individual understands what they need to bring and what the assessment is for.

If an employee, worker, contractor or candidate may have difficulty communicating clearly during the assessment, it is the responsibility of both the individual and the booking company to arrange appropriate translator or communication support.

If safe and accurate communication is not possible, the clinician may be unable to complete the assessment.

Where the appointment cannot be completed due to lack of appropriate communication support, cancellation or non-completion charges may apply in accordance with the company contract.

D4You Medicals Ltd handles medical information confidentially and in accordance with its Privacy Policy.

We do not share full clinical notes with employers as a routine practice.

We usually only share the outcome of the assessment, such as:

Name.

Date of birth.

Date of assessment.

Fitness outcome.

Restrictions, if relevant.

Certificate expiry date, if relevant.

Whether further information is required.

Whether the person is fit, unfit, fit with restrictions or requires further assessment.

Wider medical information will only be shared where the individual has consented to wider disclosure, where it is necessary and proportionate for the purpose of the assessment, or where disclosure is required by law.

D4You Medicals Ltd cannot guarantee that an employee, worker, contractor or candidate will pass a medical assessment.

We cannot guarantee that a certificate will be issued.

We cannot guarantee that a licensing authority, airport authority, employer, regulator, DVLA, local council or other body will approve or accept a medical outcome.

The service fee is for the professional assessment and related administrative work. It is not a fee for a guaranteed pass, certificate, licence, employment approval or regulatory outcome.

Some company-referred individuals may require further medical evidence, GP input, specialist input, optician assessment, tests or investigations before an outcome can be confirmed.

Unless otherwise agreed in writing, responsibility for arranging and paying for additional information, investigations, specialist reports, GP letters, optician assessments or other evidence rests with the individual or the booking company.

D4You Medicals Ltd is not responsible for delays caused by missing documents, incomplete medical records, unavailable specialist evidence, licensing authority requirements or third-party requests.

Where D4You Medicals Ltd services are used for business, employment, regulatory, licensing, operational or commercial purposes, we will not be responsible for loss of income, loss of profit, disruption to business activities, missed business opportunities, operational delays, staffing issues, contract losses, licence delays or indirect business losses.

This includes situations where an individual does not meet the required medical standard, further information is required, a certificate cannot be issued, a form cannot be completed, or an external body does not accept or approve the outcome.

D4You Medicals Ltd keeps written clinical and administrative records of medical consultations and assessments.

These records are required for clinical, professional, regulatory, legal, insurance and medicolegal purposes.

Records are stored and handled in accordance with our Privacy Policy and applicable data protection requirements.

Booking information may be shared and stored with SimplyBook.me, our booking platform.

This may include information such as name, email address, phone number, appointment type and appointment details.

We may contact clients using the email address or telephone number provided to confirm appointments, request information, send appointment reminders, provide certificates or reports, manage queries or request feedback after an appointment.

Personal information is handled in accordance with our Privacy Policy.

We may contact clients after an appointment to request feedback or a review of their experience.

Clients are not required to provide a review.

Any review request will relate to the service provided and may be sent using the contact details provided at booking.

If a client raises a payment dispute or chargeback after receiving the service, D4You Medicals Ltd may provide relevant appointment records, consent evidence, booking details, payment records and correspondence to the payment provider, bank, card provider or relevant dispute resolution body in order to respond to the dispute.

Medical information will only be shared where necessary and proportionate for the purpose of responding to the payment dispute, or where otherwise permitted by law.

D4You Medicals Ltd aims to complete forms, certificates and reports carefully and accurately.

In the unlikely event that an administrative or clerical correction is required, we will review the issue and, where appropriate, correct the form, certificate or report.

If an error is caused by incorrect, incomplete or misleading information provided by the client, employer or third party, further fees may apply for review or re-issue.

Where an error is caused by D4You Medicals Ltd, our liability will be limited to correcting the error or, where appropriate, refunding the cost of the booking paid.

We will not be responsible for indirect losses, loss of income, business disruption, missed opportunities, travel costs, administrative costs or other consequential losses arising from form correction, delay or re-issue.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

Subject to that, D4You Medicals Ltd will not be responsible for:

Loss of income.

Loss of profit.

Business interruption.

Missed employment opportunities.

Licence delays.

Regulatory delays.

Travel costs.

Parking costs or fines.

Additional medical investigation costs.

Specialist report costs.

Optician costs.

GP letter or record fees.

Indirect or consequential losses.

Losses caused by inaccurate, incomplete or withheld information.

Losses caused by changes in the client’s health after the assessment.

Losses caused by decisions made by third parties, including DVLA, local councils, employers, licensing authorities, airport authorities or regulators.

Where liability cannot be excluded, D4You Medicals Ltd’s liability will, where legally permitted, be limited to the amount paid for the relevant booking or service.

If a client, employee, company or employer has a concern about a service provided by D4You Medicals Ltd, they should contact us within a reasonable time so the matter can be reviewed.

Concerns should be sent to:

admin@d4youclinic.co.uk

We will review the concern and respond as appropriate.

These Terms and Conditions do not affect any statutory rights that may apply.

Where consumer cancellation rights apply by law, these rights will be respected.

Where a client asks us to provide a service within any applicable statutory cancellation period, and the service has already been provided in whole or in part, the client may be required to pay for the service provided up to the point of cancellation, where permitted by law.

D4You Medicals Ltd may update these Terms and Conditions from time to time.

The latest version will be made available on our website or provided on request.

The Terms and Conditions in force at the time of booking will usually apply to that booking, unless a later written agreement states otherwise.

If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable by a court or competent authority in England and Wales, the remaining sections will continue to apply.

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by law.

For questions about these Terms and Conditions, please contact:

D4You Medicals Ltd
Trading as D4You Clinic and D4You Driver Medicals
78 Churchgate
Stockport
Manchester
United Kingdom
SK1 1YJ

Email: admin@d4youclinic.co.uk
Website: https://www.d4youclinic.co.uk